We are pleased to accommodate returns, exchanges, and cancellations according to the following guidelines:
Returns
- Contact us within 7 days of delivery to initiate a return.
- Ship items back within 15 days of delivery.
- You can process a cancellation within 24 hours of purchase.
- To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
- Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
To start a return, please contact us at [email protected]. Returns should be sent to the following address: Civil Lines Hyderabad Sindhi. Items sent back without prior authorization will not be accepted.
Exceptions / Non-returnable Items
- Custom or personalized orders
- Perishable products (like food or flowers)
- Digital downloads
- Intimate items (for health/hygiene reasons)
- Sale items or gift cards
- Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 3-5 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 10 business days have passed since we’ve approved your return, please contact us at [email protected]