This Privacy Policy (“Policy”) outlines how the Website Operator (“Website Operator,” “we,” “us,” or “our”) collects, protects, and uses personally identifiable information (“Personal Information”) that you (“User,” “you,” or “your”) provide when interacting with the website https://lushwa.com and any related products or services (collectively referred to as the “Website” or “Services”).
This Policy also describes the choices you have regarding our use of your Personal Information and how you can access and update it.
Please note, this Policy does not apply to the practices of companies we do not own or control or to individuals we do not employ or manage.
Collection of Personal Information
We collect and store any information you voluntarily provide to us when you create an account, complete online forms, or engage with the Website. This information may include your email address, name, or other personal details.
You may choose not to provide certain information, though doing so may limit your ability to fully utilize some features of the Website. If you’re uncertain about which information is required, feel free to contact us for clarification.
Collection of Non-Personal Information
When you visit the Website, our servers automatically gather information sent by your browser. This data may include your device’s IP address, browser type and version, operating system details, language preferences, the page you visited prior to our Website, pages visited on our Website, time spent on those pages, the information you search for, access times, dates, and other relevant statistics.
Modifications to the Service and Pricing
Prices for our products are subject to change without notice.
We reserve the right to modify or discontinue the Service (or any part of it) at any time without prior notice.
We are not liable to you or any third party for any changes, price adjustments, suspensions, or discontinuation of the Service.
Accuracy of Billing and Account Information
We reserve the right to refuse any order you place. We may limit or cancel quantities per person, per household, or per order at our discretion. These restrictions may apply to orders placed with the same customer account, payment method, or billing and shipping address. If we change or cancel an order, we will attempt to notify you via email and/or the contact information provided at the time of the order. We may also limit or prohibit orders that, in our judgment, appear to be placed by dealers, resellers, or distributors.
You agree to provide accurate, current, and complete information for all purchases made through our store. You also agree to update your account and payment details, including email addresses and credit card information, to ensure that we can complete transactions and contact you when necessary.
For more details, please refer to our Returns Policy.
Cancellation Policy
To cancel an order for any carrier, essential oil, or other items, please inform us as soon as possible, as most orders are dispatched within 24 hours.
Cancellation depends on whether the order has already shipped. As most items are shipped within one business day, it is important to contact us promptly. If your order has already shipped, we won’t be able to cancel it.
For cancellation requests, please call us at +923200092777. For other inquiries, email us at lushwa.com.
Delivery Policy
We strive to provide fast delivery across Pakistan. If we mistakenly ship the wrong item, please contact our Customer Representative at +923200092777. We will send the correct item at no additional cost and arrange for the return of the incorrect item.
Returned items must be 100% intact and in their original packaging.